Refund policy

Cancellation of BBW Yokohama

Tickets that have been purchased for Yokohama will be refunded as follows:

Online purchases
Please request your refund via this website form.

FamilyMart
Tickets purchased at FamilyMart can only be reimbursed at the convenience store where the ticket has been purchased. Please present your ticket at the cashier to obtain your refund. Refunds will NOT be possible after 30 November 2021.

Cancellation of BBW Osaka & Hibiya

Tickets that have been purchased for Osaka and Hibiya will be refunded as follows:

Online purchases
Tickets purchased online will be automatically reimbursed to your credit card. All refunds have been processed, but the refund timing may vary depending on your credit card company.

FamilyMart
Tickets purchased at FamilyMart can only be reimbursed at the CVS outlet where the ticket has been purchased. Please present your ticket at the cashier to obtain your refund. Refunds will NOT be possible after 31 October 2021.